Available shipping services, cost and estimated transit time depend on destination, parcel weight, order value and service level. The applicable method is shown at checkout or confirmed in the written wholesale quotation.
Processing and transit time
Processing or production time is separate from carrier transit time. Customized, bulk and made-to-order items may require additional confirmation before dispatch. Delivery estimates are not guarantees unless expressly agreed in writing.
Tracking and address details
When tracking is available, it is sent after dispatch. Check the shipping address and contact information before payment. Contact us promptly if an address correction is needed; a change may not be possible after handoff to the carrier.
Customs, tax and import requirements
International shipments may be subject to duties, taxes, brokerage or local import requirements. Responsibility is determined by the order terms and applicable law. Buyers should confirm destination-market requirements before ordering.
Damage or delivery issues
Keep the product, inner packaging, outer carton and shipping label. Photograph the condition on arrival and contact us promptly with the order reference so the available carrier or order remedy can be assessed.